VP (HR) - Teleperformance Philippines
Rachel has 20 years of human resource management experience gained from diverse industries including BPO, logistics and manufacturing.
As Vice President of Human Resources under the Human Capital Resource Management (HCRM) Group of Teleperformance Philippines, Rachel leads a high-performance team that ensures employee services -- such as compensation and benefits, employee engagement and relations, and HR legal functions -- are delivered efficiently throughout the company’s 21 business sites supporting nearly 44,000 employees around the country.
She also leads policy development and deployment, drives Employee Satisfaction and Great Place to Work action plans, and manages attrition reduction interventions while at the same time managing the company’s corporate social responsibility arm called “Citizen of the World”.
A lawyer by profession, Rachel’s career shifted to human resources when she was designated to lead the HR team of a logistics firm. Twelve years ago, she entered the BPO industry and joined a financial services company, working for both a captive and outsourced contact centers. She joined Teleperformance in 2014, bringing her extensive experience and expertise to the global leader in outsourced omnichannel customer experience management.
Rachel is also a certified ISO 9001 QA and Document Controller, which complements her legal knowledge, HR and conflict resolution expertise, process improvement and analytical skills.